Reporting

After logging on Selfcare system, access the “Reporting” tab for the following features.

All the transaction performed by your terminals which were not settled yet can be found in the open batch. The Open Batch report provides Merchants with the ability to:

• I) Search and list the transactions processed and still not settled for a terminal, or all terminals.
• II) Export transactions at open batch to a CSV file.
• III) Mark a set of transactions as “Pending” before they are settled.

1. This will prevent them from being settled until set to “Ready”.
2. Transactions cannot be altered from “Ready” to “Pending” after the terminal batch time.

• IV) Mark a set of transactions as “Void” before they are settled.

1. This will cause them to not be settled and moved to the closed batch at the settlement time.
2. A transaction cannot be voided after the terminal batch time.

• V) Mark a set of transactions as “Ready”, instructing the payment gateway to settle this transactions.
• VI) View general transactions' data.
• VII) View a transaction's details.
• VIII) Resend a cardholder's receipt copy.
• IX) Reprint the merchant's or the cardholder's receipt copy.
• X) And, depending on the Terminal's Acquirer and Enabled/ Allowed Features:
• * a) Refund a transaction
• * b) Perform a partial capture
• * c) Create a secure card out of the cardholder details within the transaction
• * d) Create a subscription out of the transaction's details if a secure card was already generated
• * e) Add enhanced data to the transaction before settlement

Open Batch

To search transactions, you can use many different filter options. Transaction data can be combined with filter that allow you to create matches based on quantity, amount, value match, ranges, among others. Explore and learn more about what you can do with the search filters.

Search

Based on the result of your searches, you can generate a CSV report, exporting the data you desire, depending on the data available in your transactions.

Export to CSV

A few actions can be performed for a set of transactions. To do this, select the desired transactions then choose the action by clicking in one of the available buttons on the left bottom side of your visible transaction list.

Change Status of Transaction Group

Each transaction has its own status and details, therefore, you might need to take a closer look at them or treat them individually. Clicking anywhere on a transaction line from open batch (except the Order ID - this opens the transaction details), the table expands that line with more information.

Transaction Line Details

In case you want to know the action options for that transaction, just click at the end of each line on the “…” option. A list of possible actions is going to be presented.

Transaction Actions

Each action represents a specific feature, which might or not be available depending on:

• Transaction status (specific actions can only be applied to specific statuses)
• User Permissions
• Terminal features and settings
• Terminal's Acquirer settings

Below in can see a few examples for those actions.

Create a Secure Card from Transaction Details

Create a Subscription from Transaction Details

Add Enhanced Data to Transaction

Perform Partial Capture of Transaction Value

Refund Transaction

Void Transaction

Resend Cardholder Receipt Copy by Email

Consult Sentinel Defend Events

The Closed Batch report provides Merchants with the ability to:

• I) View closed batches by day, on a terminal or all the merchant's terminals.
• II) View transactions on a closed batch with general details.
• III) Export transactions on a closed batch to a CSV file.
• IV) View net totals.
• V) Search transactions in closed batches - by transaction info, card details, custom fields or other options.
• VI) View transaction details.
• VII) Resend the cardholder receipt copies.
• VIII) Refund older transactions which have already been settled.
• IX) Print merchant or cardholder receipts copies.

You can access the Closed Batch by clicking on the “Reporting” tab:

You can search for settled (i.e. closed) transactions in the “Find a Transaction” tab by: Order ID (it's a unique transaction number given by the merchant; i.e. order reference number), unique reference (it's a unique transaction number attributed automatically to each transaction by Worldnet system) or by amount range (the range of the transaction value).

You can also click on the “Advanced Filter” tab, where you will be able to broaden the search criteria by: Transaction Date, Operator, Card Types and Transaction Result (e.g approval, referral, decline, void)

In closed batch you will be able to view all settlements for the terminal. The transactions are grouped by settlement date/time and the batch will show number and value of: sales per batch, refunds, voids as well as total deposits.

To view the Batch transaction details simply click on the date of the settlement you wish to view. The batch transaction details include the transactions Time and Date, Order ID, Operator (this is the name of the person who processed the credit card details. It can also be an automatic payment), type of transaction, status, name of cardholder, securely masked card number, amount, and card type.

Below the transactions in the batch you will also see Net Total which will be the sum of all complete transactions on the current page.

Click on the transaction date/time field to see the individual transaction details, as per the screenshots below:

The option to print the Merchant Receipt or the Cardholder Receipt is available. You can also resend the receipt to the merchant from here.

It is possible to refund this transaction at this stage, if needed. Click on the “Refund” button in the bottom right corner.

A completed sale transaction can be refunded only by the operator who is granted permission to perform refunds. Refund controls are not displayed if the logged-on user does not have required permissions.

A refund reason should be provided for each refund and refunded amount can be modified, however the refund amount can’t exceed original sale transaction amount. When the refund reason is entered and the amount checked/modified, clicking on the “Refund” button will create a new refund transaction, and this transaction will appear in the terminal Open Transactions list. Refunds can be cancelled at any time up until the Settlement time by marking the transaction as “Void”. The refund confirmation screen will appear if the operation was successful. New refund transactions will be settled during the nearest settlement process if it is marked as “Ready”.

The Account Updater report enables you to keep track of the updated Secure Cards in your Terminals, making possible:

• I) To track the changes made to the accounts associated to your Secure Cards.
• II) Understand changes which may be causing transaction decline (based on statuses).
• III) Export those “updates” to a CSV file.
• IV) See the amount of changes already updated to your Secure Card.

This features allows you to filter your search by the card details, the provider of the Account Update service or the change type, as you can see in the next two images.

Account Updater Report - Search By Card

Account Updater Report - Advanced Filter

Account Updater Report - Search Result

Following the result of the report, when applied any search, you would be able to see the list of changes already registered by the Account Updater feature, as shown in the next image. Among the data informed, you are going to find the provider or the account update service (vendor), the secure card and card details (card reference, merchant holder, terminal holder, merchant reference, card, masked card number, expiration date, cardholder), the card update details (las update date and status) and payment details (total and volume of sales, refunds, voids and total deposit on that secure card).

It's important to understand that, besides the informative function, the Merchant should understand what each status mean and if they have any impact in its future transactions.

Statuses for Each Registered Update

The “Customers” section under the Reporting tab enables merchants to view and manage “Outstanding Subscriptions with Payment Due” and “Expiring Secure Cards”.

The “Subscription” option shows all the details related to outstanding subscriptions.

It also provides the option to filter and search those subcriptions and export the details on this report to CSV.

The “Expiring Secure Cards” shows only the secure cards which are going to expire within the 2 months. This section includes the following details: Card type, Merchant Ref, Card Number, Cardholder Name and Expiry Date. You can search for expiring secure cards by “Merchant Reference” or by “Month Range” for up to 12 months.

It is possible also to export the details to CSV, if needed.