====== Pay Link Features ======
~~TOC~~
\\
This feature allows merchants to create links which can be paid by customers, without any additional iteraction for the customer.
Whenever merchants have applications with payments receiving flows (invoices, service bills, etc.), instead of making their clients come to them to provide payment details, they can just create a link and send to an e-mail account so the customer can pay, using our secure and PCI compliant **Hosted Payment Page** solution.
**HOSTED PAYMENT PAGE INTEGRATION**
This features uses the HPP secure PCI compliant feature available in our platform. It needs to be enabled and configured in your terminal account before you can use **Pay Links** - **[[developer:api_specification:hpp_payment_features|Hosted Page Payment (HPP) Features]]** -
Once a link is created and sent to a customer, it's possible to click on the link sent to be redirected to a Hosted Payment Page. There, the customer is able to provide the card details and confirm the payment.
Depending on the HPP Feature's Settings, you might be able to perform a background validation on each transaction - **[[developer:api_specification:hpp_background_validation|HPP Background Validation]]** - and at the end of the transaction you are going to receive a response at the **Receipt Page URL**, also configured at your terminal, containing all the details on the transaction's result.
For more details on the response to be received using the **Receipt Page URL**, refer to the **Response Body Fields** section on **[[developer:api_specification:hpp_payment_features|Hosted Page Payment Features]]** page. Also, don't forget that this URL (**Receipt Page URL**) works as a webhook where you need to implement a mechanism to treat the information received, if you want to use it somehow.
**DEFAULT RECEIPT PAGE**
In case a terminal being used with HPP does not have a **Receipt Page URL**, the gateway is not going to send back the details regarding the transaction's result, but it's going to present a default receipt page providing feedback to the customer with a simpler receipt version.
To close the flow of your pay links, you can consult the situation of a Pay Link, getting a pay link created to be sure if customer already paid it.
**GETTING THE TRANSACTION DETAILS FOR A PAID PAY LINK**
When getting a pay link, you are going to receive the most recent payment attempts on it. That's by design, once the pay link can only be paid once, so if the pay link status is paid, the first payment attempt returned is going to be the transaction which achieved that. In case you want to have more details on that final transaction, you can use the **[[developer:api_specification:xml_payment_features#transaction_retrieving|Get Transaction Details]]** service and retrieve the available details on that transaction.
The following resources are the same for all the requests and responses you find on this page:
^ **TYPE** ^ **URL** ^
| Request URL | https://testpayments.worldnettps.com/merchant/xmlpaylink |
| XML XSD descriptor | https://testpayments.worldnettps.com/merchant/paylink.xsd |
Use the Request URL and the Request Body Fields to perform a request for this feature, then prepare your integration to receive the response, as defined by the Response Body Fields.
===== Create Link =====
This feature allows you to create pay links.
* **Main Request body Tag**:
* **Main Response body Tag**:
==== Request Body Fields ====
^ **FIELD** ^ **REQUIRED** ^ **DESCRIPTION** ^
| TERMINALID | Y | A Terminal ID provided by %CompanyName, in which the payment is going to be processed.\\ Take a look at **ND003 - Fields' Constraints**.|
| MERCHANTREF | Y | Unique reference for the pay link you are creating. It's a merchant reference, so you can choose. Max of 48 characters. |
| ORDERID | N | Order ir related to the payment that is going to result from the pay link. If not provided, the platform is going to generated one for you. Max of 24 characters. |
| EXPIRATION_DATE | N | Date in which the pay link expires and can not be paid anymore. If not informed, the pay link won't ever expire. |
| AUTH_TYPE | N | Indicates which type of authorization you to be submitted when the payment is performed by the customer. A simple **PAYMENT** or a **PRE-AUTH** - remember the pre-auths required later completion to be ready for closed batch. The default value is PAYMENT. |
| DESCRIPTION | N | A description for your pay link. Useful contextual information. In case it's informed and the pay link is sent using our platform, the description is going to be added to the e-mail sent to the customer. Between 1 and 1024 characters. |
| CURRENCY | Y | Currency to be applied to the authorization. \\ A 3 character code following the ISO 4217 Currency Code. |
| TOTAL_AMOUNT | Y | Total amount to be charged when submitting the authorization. Minimum of 0.001 (depending on the currency selected) with a maximum of 13 digits value. |
| DATETIME | Y | Request date and time. Format: YYYY-MM-DDTHH:MM:SS. |
| HASH | Y | A HASH code formed by part of the request fields. The formation rule is given at the **ND001 - Hash Formation**, in the next section. |
\\
==== Notes and Details About the Request ====
**ND001 - Hash Formation**
The general rule to build the HASH field is given on the **[[developer:api_specification:special_fields_and_parameters|Special Fields and Parameters]]** page, under the **[[developer:api_specification:special_fields_and_parameters#the_hash_parameter|Special Fields and Parameters]]** section. For this specific feature, you should use the following format:
TERMINALID:MERCHANTREF:ORDERID:EXPIRATION_DATE:AUTH_TYPE:DESCRIPTION:CURRENCY:TOTAL_AMOUNT:DATETIME:SECRET
The optional fields (REQUIRED as "N") should only be added to the hash if used on request.
\\
**ND002 - Data Encoding for Requests**
All data sent to us should be correctly encoded using **UTF-8** as the character encoding.
\\
**ND003 - Fields' Constraints**
^ **CONSTRAINT** ^ **DESCRIPTION** ^
| C01 | The host must be a valid one for the terminal > merchant > gateway used |
| C02 | Terminal must have have the pay link feature enabled |
| C03 | Merchantref must be unique within the terminal |
| C04 | Currency provided must be supported by the terminal |
| C05 | Expiration date must be in the future |
| C06 | If AUTH_TYPE is PRE_AUTH, the terminal must have pre-auth feature enabled |
| C07 | if ORDERID is not provided, the platform auto generates it for the pay link |
\\
==== Examples for a Request ====
* **Scenario**: Create pay link, informing all the fields.
* **Terminal**: 6491002.
* **Terminal Secret**: x4n35c32RT.
3614008
APR30002
10-06-2019
PAYMENT
This is a first pay link
USD
52.03
06-03-2018:17:41:08:273
52ca153676bb4e70f8004ce4773a87fe673852d5acab1f614e5f4ba79691303a845ec68a4b10c56c4e26c6e2e71d051c5342299a1b3da7cd7e7a0960430233b0
**REMEMBER** to change the Terminal ID and Terminal Secret for valid values. Consult the **[[developer:integration_docs|Integration Docs]]** for examples or contact our support team.
\\
==== Response Body Fields ====
The response body fields will be:
^ **FIELD** ^ **DESCRIPTION** ^
| TERMINALID | Same as the one provided on request. |
| MERCHANTREF | Same as the one provided on request. |
| ORDERID | Same as the one provided on request or the one auto-generated if none provided on request. |
| EXPIRATION_DATE | Same as the one provided on request, or none, if not provided on request. |
| AUTH_TYPE | Same as the one provided on request, or PAYMENT, if none provided. |
| DESCRIPTION | Same as the one provided on request, or none, if not provided on request. |
| CURRENCY | Same as the one provided on request. |
| TOTAL_AMOUNT | Same as the one provided on request. |
| CREATION_DATE | Date and time of creation. |
| URL | Link to redirect a customer for the pre-configured Hosted Payment Page. It can be used by the merchants' solutions to send their own e-mails for their customers. |
| STATUS | Current status of the pay link. One of: **OPEN**, **COMPLETED**, **CANCELLED**, **EXPIRED**. After a pay link is created, the status is OPEN. |
| DATETIME | Response date and time. Format: YYYY-MM-DDTHH:MM:SS. |
| HASH | A HASH code formed by the response fields. The formation rule is given at the **ND001 - Hash Formation**, in the next section. |
\\
==== Notes and Details on the Response ====
**ND001 - Hash Formation**
The general rule to build the HASH field is given on the **[[developer:api_specification:special_fields_and_parameters|Special Fields and Parameters]]** page, under the **[[developer:api_specification:special_fields_and_parameters#the_hash_parameter|Special Fields and Parameters]]** section. For this specific feature, you should use the following format:
TERMINALID:MERCHANTREF:ORDERID:EXPIRATION_DATE:AUTH_TYPE:DESCRIPTION:CURRENCY:TOTAL_AMOUNT:CREATION_DATE:URL:STATUS:DATETIME:SECRET
\\
**ND002 - Error Handling**
If there is an error processing the transaction, the error string is returned in an XML message with the simple tags:
This is the error generated!
Possible errors for this subfeature:
^ **ERROR** ^ **MESSAGE** ^
| Host used to request service is not registered within the gateway used or is inconsistent with the Merchant/ Terminal account used | Invalid HOST |
| Can not find terminal or terminal is deactivated | Invalid TERMINALID field |
| Datetime is invalid | Invalid DATETIME field |
| Hash is invalid | Invalid HASH field |
| Terminal is not configured | Terminal is not configured |
| Currency is invalid or is not supported by the Terminal | Invalid Terminal Currency |
| Terminal does not have the pay link feature enabled | Pay Link is not enabled for this terminal |
| Field breaking related constraints or format | Invalid TOTAL_AMOUNT field |
| Field breaking related constraints or format | Invalid EXPIRATION_DATE field |
| A previous pay link was already registered with the same MERCHANTREF | Pay link with this MERCHANTREF already exists |
| Currency provided is not supported by the terminal used | Invalid terminal currency |
| Expiration date is today or previous to the current day | Expiration Date can not be a past date |
| Terminal does not have the pre-auth feature enabled | Terminal does not support PRE AUTH |
\\
==== Examples for the Response ====
* **Scenario**: Response for a simple creation request.
* **Terminal**: 6491002.
* **Terminal Secret**: x4n35c32RT.
3614008
APR30002
PL_1556621357137XV
10-06-2019
PAYMENT
This is a first pay link
USD
52.03
30-04-2019
https://host.foo.com/merchant/paylink?token=427676be-13ed-40cf-8fb3-15d834f97dfb
OPEN
30-04-2019:11:49:17:147
441f372265654b6a339ba399f1a4523a33ee88e24a34ef663162e49eadf8b31a4ad278cef56dc2fba30181edb7cdc010d76fe1e13dc1b3137d74197d23d0fa0c
**REMEMBER** to change the Terminal ID and Terminal Secret for valid values. Consult the **[[developer:integration_docs|Integration Docs]]** for examples or contact our support team.
\\
===== Send Pay Link by E-mail =====
This feature allows you to send pay links by e-mail.
* **Main Request body Tag**:
* **Main Response body Tag**:
==== Request Body Fields ====
^ **FIELD** ^ **REQUIRED** ^ **DESCRIPTION** ^
| TERMINALID | Y | A Terminal ID provided by %CompanyName, in which the payment is going to be processed.\\ Take a look at **ND003 - Fields' Constraints**.|
| MERCHANTREF | Y | Unique reference used when creating the pay link. |
| ADDITIONAL_MESSAGE | N | Any additional information you desire to add to the e-mail. It can be any claim or notification (it's up to you). 500 characters. |
| CUSTOMER_MERCHANTREF | N* | Should be used when you desire to send the link to a customer you already registered in the past, using the reference you provided on creation. Can not be used at the same time as (below) CUSTOMER. |
| CUSTOMER | N* | Should be used when you desire to create a new customer, along with sending the pay link. Can not be used at the same time as the (previous/ external) CUSTOMER_MERCHANTREF. 48 characters. |
| CUSTOMER_MERCHANTREF| Y | Subfield of CUSTOMER. Identification of the cutomer (unique reference). 48 characters. |
| NAME | Y | Subfield of CUSTOMER. Name of the customer. 255 characters. |
| EMAIL | Y | Subfield of CUSTOMER. Email of the customer. It's going to be used to send the e-mail with the link, plus any additional message you might have added. The e-mail uses the configuration at your terminal (logo and footer messages), and if they are not configured, the e-mail is sent without those fields. 128 characters. |
| PHONE | N | Subfield of CUSTOMER. Customer's phone number. 20 characters. |
| DATETIME | Y | Request date and time. Format: YYYY-MM-DDTHH:MM:SS. |
| HASH | Y | A HASH code formed by part of the request fields. The formation rule is given at the **ND001 - Hash Formation**, in the next section. |
\\
==== Notes and Details About the Request ====
**ND001 - Hash Formation**
The general rule to build the HASH field is given on the **[[developer:api_specification:special_fields_and_parameters|Special Fields and Parameters]]** page, under the **[[developer:api_specification:special_fields_and_parameters#the_hash_parameter|Special Fields and Parameters]]** section. For this specific feature, you should use the following format:
TERMINALID:MERCHANTREF:ADDITIONAL_MESSAGE:CUSTOMER_MERCHANTREF[1]:CUSTOMER[2]:DATETIME:SECRET
* **[1]**: Only if the external CUSTOMER_MERCHANTREF is used. Should not be added at the same time as the elements from CUSTOMER.
* **[2]**: Only if the CUSTOMER element is used. Should not be added at the same time as the elements from CUSTOMER_MERCHANTREF. It's actually composed by its 4 sub-elements: "CUSTOMER_MERCHANTREF:NAME:EMAIL:PHONE".
\\
**ND002 - Data Encoding for Requests**
All data sent to us should be correctly encoded using **UTF-8** as the character encoding.
\\
**ND003 - Fields' Constraints**
^ **CONSTRAINT** ^ **DESCRIPTION** ^
| C01 | The host must be a valid one for the terminal > merchant > gateway used |
| C02 | Terminal must have have pa link feature enabled |
| C03 | Can't use the external CUSTOMER_MERCHANTREF (existing one) and CUSTOMER (new) together |
| C04 | If providing a customer and the pay link already has one associated, it can't be different |
| C05 | If an exiting customer (external CUSTOMER_MERCHANTREF) is provided, it must exist |
| C06 | If a new customer (CUSTOMER) is informed, it must not exist (CUSTOMER_MERCHANTREF must be unique) |
| C07 | The MERCHANTREF provide must be of an existing Pay Link |
| C08 | Can only send pay links which are still with OPEN status |
\\
==== Examples for a Request ====
* **Scenario**: Send pay link, with new customer.
* **Terminal**: 6491002.
* **Terminal Secret**: x4n35c32RT.
3614008
APR30002
Please, pay by the date. It might generate additional fees otherwise.
CUSTOMRE0006
CUSTOMER NAME
weverthon@gmail.com
123456
06-03-2018:17:41:08:273
5325b759cd74b8336bb141bb829e25dc1d93b6c685fbf889141941217bf01959cd6a478c74c216768368947d1c7ce6913e45a2b318216663c748e6052b4692b1
* **Scenario**: Send pay link, with existing customer.
* **Terminal**: 6491002.
* **Terminal Secret**: x4n35c32RT.
3614008
APR30002
Please, pay by the date. It might generate additional fees otherwise.
CUSTOMRE0006
06-03-2018:17:41:08:273
5c86ccf1fef0b32a5f217f819def48b4398324e86e2a6bf92f3a915656f946ab7145c896033a1c82c25e7cc244d2fe9a937fe6741e70cc3823ec3ba4c9b5eac9
**REMEMBER** to change the Terminal ID and Terminal Secret for valid values. Consult the **[[developer:integration_docs|Integration Docs]]** for examples or contact our support team.
\\
==== Response Body Fields ====
The response body fields will be:
^ **FIELD** ^ **DESCRIPTION** ^
| TERMINALID | Same as the one provided on request. |
| MERCHANTREF | Same as the one provided on request. |
| ADDITIONAL_MESSAGE | Same as the one provided on request, or none, if none provided. |
| CUSTOMER | If used external CUSTOMER_MERCHANTREF, retrieves the details of the customer previously registered with the CUSTOMER_MERCHANTREF. If used the CUSTOMER and its sub-elements, it's going to return the details provided on request. |
| CUSTOMER_MERCHANTREF | Reference for the customer. |
| NAME | Customer's name. |
| EMAIL | Customer's email. |
| PHONE | Customer's phone. |
| DATETIME | Response date and time. Format: YYYY-MM-DDTHH:MM:SS. |
| HASH | A HASH code formed by the response fields. The formation rule is given at the **ND001 - Hash Formation**, in the next section. |
\\
==== Notes and Details on the Response ====
**ND001 - Hash Formation**
The general rule to build the HASH field is given on the **[[developer:api_specification:special_fields_and_parameters|Special Fields and Parameters]]** page, under the **[[developer:api_specification:special_fields_and_parameters#the_hash_parameter|Special Fields and Parameters]]** section. For this specific feature, you should use the following format:
TERMINALID:MERCHANTREF:ADDITIONAL_MESSAGE:CUSTOMER[1]:DATETIME:SECRET
* **[1]**: Formed by its sub-elements: "CUSTOMER:NAME:EMAIL:PHONE".
\\
**ND002 - Error Handling**
If there is an error processing the transaction, the error string is returned in an XML message with the simple tags:
This is the error generated!
Possible errors for this subfeature:
^ **ERROR** ^ **MESSAGE** ^
| Host used to request service is not registered within the gateway used or is inconsistent with the Merchant/ Terminal account used | Invalid HOST |
| Can not find terminal or terminal is deactivated | Invalid TERMINALID field |
| Datetime is invalid | Invalid DATETIME field |
| Hash is invalid | Invalid HASH field |
| Terminal is not configured | Terminal is not configured |
| A customer is provided (CUSTOMER_MERCHANTREF or CUSTOMER), the pay link already has an associated customer, and it's different from the one provided | Pay link already has a customer |
| Customer's e-mail provided does not match the expected format for e-mails | Invalid email field |
| A customer is provided (CUSTOMER), but another customer with the same CUSTOMER_MERCHANTREF already exists | Customer {merchant ref informed} already exists |
| A customer is provided (CUSTOMER_MERCHANTREF), but it does not exist | Customer {merchant ref informed} does not exists |
| The MERCHANTREF provided refers an existing pay link, but its status is not OPEN | Cannot send a pay link which is not open |
| The MERCHANTREF provided does not refer an existing pay link | Pay link does not exist |
\\
==== Examples for the Response ====
* **Scenario**: Response for a simple send request.
* **Terminal**: 6491002.
* **Terminal Secret**: x4n35c32RT.
3614008
APR30002
Please, pay by the date. It might generate additional fees otherwise.
CUSTOMRE0006
CUSTOMER NAME
weverthon@gmail.com
123456
30-04-2019:11:50:27:413
4a73968466633cb7acc910d4549a5ba8e70205064af810a9124ad03401213dd71e0ec722a728ddf65e21f4036cb3c85c1df75c223180276eba98a5008b89c8a2
**REMEMBER** to change the Terminal ID and Terminal Secret for valid values. Consult the **[[developer:integration_docs|Integration Docs]]** for examples or contact our support team.
\\
===== Get Pay Link =====
This feature allows you to retrieve the details of an existing pay link.
* **Main Request body Tag**:
* **Main Response body Tag**:
==== Request Body Fields ====
^ **FIELD** ^ **REQUIRED** ^ **DESCRIPTION** ^
| TERMINALID | Y | A Terminal ID provided by %CompanyName, used to create the link. |
| MERCHANTREF | Y | This is the identifier used to create the pay link. |
| DATETIME | Y | Request date and time. Format: YYYY-MM-DDTHH:MM:SS. |
| HASH | Y | A HASH code formed by part of the request fields. The formation rule is given at the **ND001 - Hash Formation**, in the next section. |
\\
==== Notes and Details About the Request ====
**ND001 - Hash Formation**
The general rule to build the HASH field is given on the **[[developer:api_specification:special_fields_and_parameters|Special Fields and Parameters]]** page, under the **[[developer:api_specification:special_fields_and_parameters#the_hash_parameter|Special Fields and Parameters]]** section. For this specific feature, you should use the following format:
TERMINALID:MERCHANTREF:DATETIME:SECRET
\\
**ND002 - Data Encoding for Requests**
All data sent to us should be correctly encoded using **UTF-8** as the character encoding.
\\
==== Examples for a Request ====
* **Scenario**: Retrieve a pay link to check its status.
* **Terminal**: 6491002.
* **Terminal Secret**: x4n35c32RT.
3614008
APR26001
06-04-2019:17:41:08:273
3a0760c4fd4e155fa3a7c26ae245a493417548d42ea124072d79fb347fce3add8f933b1428e42e310cb236a8c5904a8400ae7e8a7ffc8438f1e2189c808bf9f7
**REMEMBER** to change the Terminal ID and Terminal Secret for valid values. Consult the **[[developer:integration_docs|Integration Docs]]** for examples or contact our support team.
\\
==== Response Body Fields ====
If the cancellation is succesful you are going to receive a response with the following fields:
^ **FIELD** ^ **DESCRIPTION** ^
| TERMINALID | The Terminal ID informed on request. |
| MERCHANTREF | The Merchant Ref informed on request. |
| ORDERID | Same as the one provided on creation or the one auto-generated if none provided on creation. |
| EXPIRATION_DATE | Same as the one provided on creation, or none, if not provided on creation. |
| AUTH_TYPE | Same as the one provided on creation, or PAYMENT, if none provided. |
| DESCRIPTION | Same as the one provided on creation, or none, if not provided on creation. |
| CURRENCY | Same as the one provided on creation. |
| TOTAL_AMOUNT | Same as the one provided on creation. |
| CREATION_DATE | Date and time of creation. |
| URL | Link to redirect a customer for the pre-configured Hosted Payment Page. It can be used by the merchants' solutions to send their own e-mails for their customers. |
| STATUS | Current status of the pay link. One of: **OPEN**, **COMPLETED**, **CANCELLED**, **EXPIRED**. |
| ADDITIONAL_MESSAGE | Same as the one provided on sending request, if provided. |
| CUSTOMER | Same as provided on sending request. |
| CUSTOMER_MERCHANTREF | Same as provided on sending request. |
| NAME | Customer's name. Same as provided on sending request. |
| EMAIL | Customer's email. Same as provided on sending request. |
| PHONE | Customer's phone. Same as provided on sending request. |
| PAYMENT_ATTEMPTS_TOTAL | Total quantity of payment attempts for this particular pay link. If you want to know all of them, you must used the ORDERID in Selfcare system, but the relevant ones are listed here. |
| PAYMENTS_ATTEMPTS | List of PAYMENT_ATTEMPT, if already attempted any. |
| UNIQUEREF | Transaction's unique reference. |
| DATE | Transaction creation date. |
| STATUS | Current status of the transaction. |
| AMOUNT | Transaction's amount. |
| DATETIME | Response date and time. Format: YYYY-MM-DDTHH:MM:SS. |
| HASH | A HASH code formed by the response fields. The formation rule is given at the **ND001 - Hash Formation**, in the next section. |
\\
==== Notes and Details on the Response ====
**ND001 - Hash Formation**
The general rule to build the HASH field is given on the **[[developer:api_specification:special_fields_and_parameters|Special Fields and Parameters]]** page, under the **[[developer:api_specification:special_fields_and_parameters#the_hash_parameter|Special Fields and Parameters]]** section. For this specific feature, you should use the following format:
TERMINALID:MERCHANTREF:ORDERID:EXPIRATION_DATE:AUTH_TYPE:DESCRIPTION:CURRENCY:TOTAL_AMOUNT:CREATION_DATE:URL:STATUS:ADDITIONAL_MESSAGE:CUSTOMER[1]:PAYMENT_ATTEMPTS_TOTAL
* **[1]**: Formed by its sub-elements: "CUSTOMER:NAME:EMAIL:PHONE".
\\
**ND002 - Error Handling**
If there is an error processing the transaction, the error string is returned in an XML message with the simple tags:
This is the error generated!
Possible errors for this subfeature:
^ **ERROR** ^ **MESSAGE** ^
| Host used to request service is not registered within the gateway used or is inconsistent with the Merchant/ Terminal account used | Invalid HOST |
| Can not find terminal or terminal is deactivated | Invalid TERMINALID field |
| Datetime is invalid | Invalid DATETIME field |
| Hash is invalid | Invalid HASH field |
| Terminal is not configured | Terminal is not configured |
| The MERCHANTREF provided does not refer an existing pay link | Pay link does not exist |
\\
==== Examples for the Response ====
* **Scenario**: Response for a successful retrieving.
* **Terminal**: 6491002.
* **Terminal Secret**: x4n35c32RT.
3614008
APR26001
PL_1556273138749QB
10-06-2019
PAYMENT
This is a first pay link
USD
52.03
26-04-2019
https://testpayments.worldnettps.com/merchant/paylink?token=57f45805-638a-4d41-88a4-a7d21c855982
COMPLETE
1
E4RGZYVCME
26-04-2019
REVIEW
52.03
30-04-2019:14:32:59:194
a0cd84b78b726b96f3e6d79c731358bdef2632cdfb6d4e871b00491eca8164f91ee14bd09f7b66f039cbf0a11629d73b2e09d4ca536989ba418ab4221bca35f6
**REMEMBER** to change the Terminal ID and Terminal Secret for valid values. Consult the **[[developer:integration_docs|Integration Docs]]** for examples or contact our support team.